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Utility Billing Information

The Finance Department is responsible for billing, collection, and customer service for approximately 3,000 accounts with the following services: Electric, Water, Sewer, and Refuse. The Customer Service office is located on the first floor of the Old City Hall Building, at 69 S. Main Street. Office hours are from 8:00 a.m. to 4:30 p.m., Monday - Friday. 

Meters are read and customers are billed monthly. Payments can be mailed to the above address or made at the cashier's window during business hours. There is a drive-up box in the rear parking lot of the building, near the mail boxes, and drop box on the south side of our building. PLEASE DO NOT PLACE CASH IN OUR DROP BOX.

 

Click here for Email Utility Bill

 

Automatic Utility Payment Program and Email Bills

Enjoy worry free payment of your City Utilities directly from the account you designate. Automatic payment customers will still receive utility bills at the beginning of the month, notifying them of the amount that will be deducted from their designated account on the date due, simply complete the Automatic Utility Payment Authorization Form.   Do you want to go completely PAPERLESS?  Then sign up to have your utility bill EMAILED to you.  In order to go PAPERLESS you need to complete the Automatic Utility Payment Authorization Form AND sign up for EMAIL bills.

 

Utility Billing Schedule

  • 28th of Month: Utility bills are sent out.
  • 20th of following Month: Bill is due.
  • 1 day after due date: One-time late fee is applied.
  • 7-10 days after due date: A 14-day delinquent notice is mailed, which states the delinquent balance and instructions on what you can do if you are unable to pay within the next 14 days; i.e. call the Utility Office to make payment arrangements at 775-7214 or contact an Agency for assistance.
  • 28th of following Month: New bill is mailed out which indicates the past due balance, if any, along with the current charges which are due on the 20th of the new month.
  • 7 days after delinquent notice (around 5th of month): A last notice (orange) tag is placed on the property for the amount that was due on the 20th of the prior month.  This is 7 days before shut off.
  • 7 days after last notice tag (around the 12th of the month): The utility is shut-off. 
  • The City wants to help all customers avoid utilities disconnection - please contact us at 775-7214 as soon as you know you will be unable to pay your bill or contact one of the several local Agencies for assistance.

 

Caring Fund

This fund was established several years ago with the sole purpose of assisting Oberlin utility customers who are experiencing financial hardship such as loss of income, illness, or death of a family member. Eligibility for these funds is determined by the Oberlin Community Services Council. Your donations can be remitted to the City of Oberlin Finance Office, 69 South Main Street, Oberlin OH 44074.

Effective January 1, 2006, bills will automatically be rounded up to the next whole dollar with the excess going to the Caring Fund. To opt-out, simply call the Utilities office at 775-7214 or 775-7211.

 

Utility Meters: Your Best Assurance of Accurate Bills

Utility meters are the best way to accurately bill residents and businesses for water and electric units. Your assistance in providing access to the meter is greatly appreciated so that we produce accurate, timely utility bills. When meter reading is prevented for any reason, bills are estimated for that month. If at any time you think there may be a problem with one of your meters, please call (440) 775-7214 or (440) 775-7211 so that one of our meter technicians can investigate.

Touching an exposed, energized meter can lead to serious injury or death. Tampering with or bypassing a utility meter constitutes a theft offense and can result in a fine and/or imprisonment. Ohio law specifies a maximum penalty of up to six months imprisonment or a fine of up to $1,000 for first time offenders. Please don't risk meter tampering...your life could depend on it.

 

Rates for Water Service

The following rates shall be charged for water furnished by the City to users inside the corporate limits of the City. The fee calculation is based on Ordinance 911.11.  As of 2/1/14, there shall be a minimum monthly water bill calculated from minimum usage of 300 cubic feet of water for a total of $21.03 per month.  The total for 100 cubic feet is $7.01.

 

Rates for Water Service Outside City. 911.11

The minimum water rate set forth in section 911.11 is one hundred and fifty percent (150%) of fee for all water service outside City limits.  As of 2/1/14, there shall be a minimum monthly water bill calculated from minimum usage of 300 cubic feet of water for a total of $31.56.  The total for 100 cubic feet is $10.52.

 

Rates for Sewer Service

Rates shall be based on wastewater treated as determined by water consumption which is expected to enter the sanitary sewer system.  The fee calculation is based on Ordinance 915.04.  As of 2/1/14, there shall be a minimum monthly sewer bill calculated from minimum usage of 300 cubic feet of water for a total of $18.57 per month.  The total for 100 cubic feet is $6.19.

 

Rates for Sewer Service Outside City. 915.04

The minimum sewer rate set forth in section 915.04 is one hundred and fifty percent (150%) of fee for all sewer service outside City limits.  As of 2/1/14, there shall be a minimum monthly sewer bill calculated from minimum usage of 300 cubic feet of sewer for a total of $27.87.  The total for 100 cubic feet is $9.29.

 

Rates for Refuse Collection

Domestic refuse charge:

Each household or dwelling unit, $6.00 per month minimum. The minimum domestic refuse charge shall be for a maximum of three (3) containers for one week.

Monthly commercial dumpster charges:

MONTHLY COMMERCIAL DUMPSTER CHARGES
Size of container
(cubic yards)
Frequency of collection (per week)
1x/wk 2x/wk 3x/wk 4x/wk 5x/wk
1 yard $25.35 $50.70 $76.05 $101.40 $126.75
2 yard $48.10 $96.20 $144.30 $192.40 $240.50
3 yard $66.30 $132.60 $198.90 $265.20 $331.50
4 yard $80.60 $161.20 $241.80 $322.40 $403.00
6 yard $113.10 $226.20 $339.30 $452.40 $565.50
8 yard $140.40 $280.80 $421.20 $561.60 $702.00
Reference Codified Ordinance 925.10 for refuse charges.

Contact Information

Finance Department

Utilities Billing:                      (440) 775-7211
Utilities Past Due:                 (440) 775-7214
Income Tax /Acct. Payable: (440) 775-7212
Finance - Other:                   (440) 775-7213
Fax:                                       (440) 776-2090



Sal Talarico, Finance Director
Heather Clawson, Finance Assistant
Beth Krosse, Finance Assistant
Joyce Miller, Finance Assistant
Lynn Ody, Finance Assistant



Oberlin City Hall - 85 South Main Street - Oberlin, Ohio 44074 Ph. (440) 775-1531 Fax (440) 775-7208 Copyright © 2014, City of Oberlin. All rights reserved.