City of Oberlin

The Finance Department is responsible for billing, collection, and customer service for approximately 3,000 accounts with the following services: Electric, Water, Sewer, and Refuse. The Customer Service office is located on the first floor of the Old City Hall Building, at 69 S. Main Street. Office hours are from 8:00 a.m. to 4:30 p.m., Monday – Friday.

Meters are read and customers are billed monthly. Payments can be mailed to the above address or made at the cashier’s window during business hours. There is a drive-up box in the rear parking lot of the building, near the mail boxes, and drop box on the south side of our building. PLEASE DO NOT PLACE CASH IN OUR DROP BOX.

Utility service – to apply for utility service, please come to our office at 69 S. Main Street.  Current photo ID will be required, and a utility deposit may be required.  To expedite the new account process, you can click below to download an account application and related forms for your account.

Application forms – click on  Utility application packet.

Additional account information – click on Utility Account Additional Information.